Thank you for shopping with Snoova. This Shipping Policy explains how we process, ship, and deliver orders placed through our website. We are committed to providing a transparent and reliable shipping experience for every customer.

Order Processing

Orders are processed during our regular business hours, Monday to Friday, 9:00 AM – 5:00 PM (GMT -5:00), excluding weekends and public holidays.

After your order has been placed and payment has been successfully confirmed, we begin preparing your order for shipment. Processing times may vary depending on product availability, order volume, and operational requirements.

Order Cut-Off Time

To help ensure timely processing, Snoova has a daily order cut-off time of 5:00 PM (GMT -5:00), Monday through Friday.

Orders placed before 5:00 PM (GMT -5:00) on a business day will generally begin processing on the same business day, provided that payment has been successfully authorized.

Orders received after the daily cut-off time, as well as those placed on weekends or public holidays, will begin processing on the next available business day.

Handling Time

Once your order has been confirmed, our team carefully prepares it for shipment. The standard handling time is 1–3 business days, depending on product availability, payment verification, and current order volume.

Handling time refers to the period required to prepare and dispatch your order. It does not include the shipping or delivery time.

Transit Time

After your order has been shipped, the estimated transit time is 5–8 business days.

Please note that delivery times are estimates only and may vary due to factors such as carrier operations, weather conditions, customs procedures (where applicable), peak shipping seasons, or other circumstances beyond our control.

Shipping Charges

Snoova applies a flat shipping fee of $15.00 per order. The shipping cost will be clearly displayed during checkout before you complete your purchase. Any applicable shipping charges will be included in your final order summary prior to payment confirmation.

Shipping Destinations

Snoova currently ships to the locations made available during the checkout process. Shipping availability may vary depending on your delivery address and the services provided by our shipping partners.

If your location is not available during checkout, we may not currently be able to deliver to your area.

Estimated Delivery Time

Delivery times may vary depending on your shipping destination, carrier operations, weather conditions, customs procedures (where applicable), and other circumstances beyond our control.

The estimated delivery timeframe displayed during checkout or provided after shipment is an estimate only and should not be considered a guaranteed delivery date.

Shipping Confirmation and Tracking

Once your order has been shipped, you will receive a shipping confirmation email if available. If tracking information is provided by the shipping carrier, you can monitor your shipment through our Track Your Order page.

Shipping Charges

Any applicable shipping charges will be clearly displayed during the checkout process before your order is completed.

Delivery Delays

Although we work closely with our shipping partners to ensure timely delivery, unexpected delays may occasionally occur due to factors beyond our control, including severe weather, carrier delays, customs inspections, or high shipping volumes.

If your order is significantly delayed, please contact our customer support team for assistance.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information when placing an order. Snoova is not responsible for delays or delivery issues resulting from incorrect or incomplete shipping details provided by the customer.

If you notice an error in your shipping address after placing your order, please contact us as soon as possible. Address changes may only be possible if your order has not yet been shipped.

Damaged or Incorrect Items

Customers are responsible for the cost of return shipping unless the item received is damaged, defective, or incorrect as a result of a fulfillment error. Snoova cannot be held responsible for return packages that are lost or cannot be traced while in transit. To help ensure your return arrives safely, we strongly recommend using a trackable shipping service for all eligible returns.

Contact Us

If you have any questions regarding shipping or delivery, please contact us.

Business Name: Snoova
Business Hours: 9:00 AM – 5:00 PM Monday to Friday (GMT -5:00)
Business Email: Support@snoova.shop
Business Location: 159 Kaʻiulani Ave, Honolulu, Hawaii 96815, United States