At Snoova, we are committed to providing quality products and a reliable shopping experience. This Return & Refund Policy explains the conditions for returns, exchanges, and refunds.

By placing an order with Snoova, you agree to the terms outlined below.

Return Eligibility

We accept returns for both defective and non-defective products.

To be eligible for a return, the item must be returned in its original condition with all original packaging. Products that show signs of misuse, intentional damage, or unauthorized modification may not qualify for a return.

Return Request Period

Return requests must be submitted within 30 days of the delivery date. Requests received after this period may not be eligible for approval.

Exchange Policy

We also accept exchanges for both defective and non-defective products. Exchange requests must be made within 20 days of delivery. Items must be returned in their original condition before an exchange can be processed. Replacement items are subject to product availability.

Reporting a Problem

If your item arrives damaged, defective, incorrect, or if you wish to request a return or exchange, please contact our customer support team.

To help us process your request, please provide:

• Your Order Number

• A brief description of the issue or reason for the return

• Clear photographs (if the item is damaged, defective, or incorrect)

• Any additional information requested by our support team

Return Approval

Every return or exchange request is reviewed individually. If approved, we will provide instructions for returning the item.

Items returned without prior authorization may not be accepted.

Return Shipping

Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect due to our error.

We recommend using a trackable shipping service, as Snoova is not responsible for returned packages lost during transit.

Refunds

Once the returned item has been received and inspected, we will notify you of the outcome.

If approved, the refund will be issued to the original payment method whenever possible.

Refund Processing Time

Approved refunds are typically processed within 10 business days after the returned item has been received and inspected. The time required for the refunded amount to appear in your account may vary depending on your payment provider or financial institution.

Non-Returnable Items

Returns or exchanges may not be accepted for:

• Products showing signs of misuse or intentional damage.

• Items returned without prior approval.

• Products returned after the 20-day return period.

Policy Updates

Snoova reserves the right to update or modify this Return & Refund Policy at any time. Changes become effective immediately upon publication on this page.

Contact Us

If you have any questions regarding this Return & Refund Policy, please contact us.

Business Name: Snoova
Business Hours: 9:00 AM – 5:00 PM, Monday to Friday (GMT -5:00)
Business Email: Support@snoova.shop
Business Location: 159 Kaʻiulani Ave, Honolulu, Hawaii 96815, United States