Shipping Policy
Thank you for shopping with Snoova. This Shipping Policy explains how we process, ship, and deliver orders placed through our website. We are committed to providing a transparent, reliable, and efficient shipping experience for every customer.
Order Processing & Delivery Time
Orders are processed during our regular business hours:
Monday – Friday: 9:00 AM – 5:00 PM (GMT-10:00)
Saturday – Sunday: Closed
Order Cut-Off Time: 5:00 PM (GMT-10:00), Monday – Friday
Orders placed before the daily cut-off time on a business day will generally begin processing the same business day, provided payment has been successfully authorized. Orders placed after the cut-off time, on weekends, or on public holidays will begin processing on the next available business day.
Processing / Handling Time: 3–4 Business Days
Transit Time: 5–8 Business Days
Estimated Total Delivery Time: 8–12 Business Days
The estimated total delivery time includes both the processing/handling time and the transit time. Delivery times are estimates only and may vary due to product availability, shipping destination, carrier operations, weather conditions, customs procedures (where applicable), or other unforeseen circumstances beyond our control.
Shipping Charges
Snoova offers free shipping on all orders. No shipping charges apply. The shipping cost will be displayed as $0.00 (Free) during checkout before payment is completed and will be included in your final order summary.
Shipping Destinations
Snoova currently ships to the destinations available during the checkout process. Shipping availability may vary depending on your delivery address and the services provided by our shipping partners.
If your location is unavailable during checkout, we may not currently be able to deliver to your area.
Shipping Carriers
Snoova works with trusted shipping carriers, including USPS, UPS, FedEx, DHL, and other reliable logistics partners, depending on the shipping destination, package requirements, and carrier availability.
Once your order has been shipped, you will receive a shipping confirmation email. If tracking information is available, it will be included in the confirmation email so you can monitor your shipment until delivery.
Late or Delayed Deliveries
While we make every effort to deliver orders within the estimated delivery timeframe, delays may occasionally occur due to circumstances beyond our control. These may include severe weather conditions, customs inspections, carrier delays, high shipping volumes, or other unforeseen events.
If your order is significantly delayed beyond the estimated delivery timeframe, please contact our customer support team at Support@snoova.shop. We will work with the shipping carrier to review the shipment status and provide updates whenever possible.
Incorrect Shipping Information
Customers are responsible for providing complete and accurate shipping information when placing an order. Snoova is not responsible for shipping delays, failed deliveries, or additional costs resulting from incorrect or incomplete shipping information provided by the customer.
If you notice an error in your shipping address after placing an order, please contact us immediately. Address changes may only be possible if your order has not yet been processed or shipped.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact our customer support team as soon as possible so we can review your request and provide the appropriate resolution.
Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect due to our error. We recommend using a trackable shipping service when returning eligible items, as Snoova cannot be responsible for return shipments that are lost or cannot be traced while in transit.
Contact Us
If you have any questions regarding shipping, delivery, or your order, our customer support team is happy to assist you.
Business Name: Snoova
Business Email: Support@snoova.shop
Business Address: 159 Kaʻiulani Ave, Honolulu, Hawaii 96815, United States
Business Hours: 9:00 AM – 5:00 PM (EST -10:00)
Saturday – Sunday: Closed